Home–Based Learning

Troubleshooting (SLS accounts)

Forgotten password
Option 1: If your child has forgotten the password, and you have included your email address in your child’s SLS profile, you may click on the “Forgot Password” link. The new password will be emailed to you.

Option 2: Call the school’s helpline at 67788431 (between 8am-5pm) and inform the staff you would like to reset the password of your child’s SLS account. Please ready your child’s class and SLS ID for verification. You will be informed of the new password.

If you need to reset your password after 4pm, you may call the SLS Helpdesk at 67026513 (Monday to Friday, 4pm to 9pm and Saturday 9am to 9pm)

Locked Accounts
Call the school’s helpline at 67788431 (between 8am-5pm) and inform the staff your child’s SLS account has been locked. Please ready your child’s class and SLS ID for verification. Once verified, the account will be unlocked and you will be informed of the new password.

Troubleshooting (Others)

Microsoft Teams accounts
You may refer to the guide below to reset your password or refer to the School's helpdesk below. Students are encouraged to set their own alternative to reset passwords with parents.

Change of password for Teams for website.pdf

Students Support Teams
Please access this link to access technical guides for students. You would need to log in to Teams before you can access it.

Other technical issues or technical matters pertaining to the assignment
Call the school’s helpline at 67788431 (between 8am-5pm). Please ready your child’s class and SLS ID for verification. We will get back to the parent once the issue has been resolved.

MOE Parents Kit for HBL

To better equip parents for HBL, MOE also sent a helpful parents kit which you may also access from this link.